The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by
agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution
Reference Network Design (SRND), Release 12.5(1)],
Question #2 (Topic: demo questions)
Which two call transfers are supported in PCCE Deployments? (Choose two.)
A.
SRTP Refer
B.
Release VXML Trunk Transfer
C.
CCE Managed Transfer
D.
CUCM Destination Transfer
E.
SIP Refer
Correct Answer: C, E
Explanation:
C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to
another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is
supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination
using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide,
Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network
Design (SRND), Release 12.5(1)], page 101
Question #3 (Topic: demo questions)
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
A.
CCE and Finesse
B.
CVP and Finesse
C.
Finesse and VXML Server
D.
CUCM and PCCE
E.
CCE and CVP
Correct Answer: B, E
Explanation:
B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC
variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and
CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP
through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on
the deployment model. Reference = Advanced Administration and Reporting of Contact Center
Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release
12.5(1)], page 23
Question #4 (Topic: demo questions)
Which device access is needed to manage agent phones for UCCE/PCCE?
A.
CUCM Admin
B.
CCE Web Admin tool
C.
Config Manager tool
D.
Finesse Admin
Correct Answer: A
Explanation:
A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the
administrator to configure device pools, partitions, calling search spaces, and other settings for the
agent phones. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 4
Question #5 (Topic: demo questions)
What should a Call Type be mapped to for successful call routing?
A.
Routing Client
B.
cheduled Script
C.
Dialed numbed
D.
Default Label
Correct Answer: A
Explanation:
A Call Type is mapped to a Routing Client, which is a logical representation of a device that can
receive and process routing requests from the CCE system. Reference = Advanced Administration and
Reporting of Contact Center Enterprise (CCEAAR), page 2